Freelancers back to work – guidelines from Indola and FHA

Freelancers of our community, this one is for you! Acknowledging that you are a HUGE part of the industry and to ensure that ALL of you receive the correct hygiene protocols for when returning to work, Indola in association with The FHA created 3 separate guidelines; for the freelance stylists who rent a chair in a salon, the freelancers who visit clients in their own homes and those who have an at-home-salon. So, you’re all covered!

The guides focus on the 3 big Cs: Communication, Client Contact and Cleanliness.



  • Communication is key. All freelancers will need to contact your clients to share information about your hygiene protocol (for example cashless payments only). This will help your appointments to run smoothly and provide added confidence your customers. Use your social media!
  • When you meet your client, inform them of the safety measures you have in place and thank them for their compliance.
  • For the freelancers who rent a chair in a salon, it’s important to have discussed all protocols with the salon owner/manager and made sure that your hygiene protocols fit with the rest of the salon.
Client Contact


  • Greetings should be verbal and any hugs and handshakes should be avoided. Annoying but necessary.
  • Washing hands (around 20-30 seconds) for both you and your client should happen before the appointment starts and regular hand sanitation is encouraged – have a sanitiser readily available at all times.
  • Gowns and gloves must be provided and worn by yourself and the client throughout.
  • Any bags and jackets that are not needed should be left in entrance or a separate space/chair.
Freelancers back to work- guidelines from Indola and FHACleanliness


  • Wear gloves whilst doing technical services but not for cutting and styling.
  • Washing hands thoroughly with soap followed by a sanitiser spray or gel will be sufficient.
  • The most important thing, now more than ever: make sure your tools, equipment and products including your kit bags are cleaned and sanitised properly BEFORE and AFTER your next appointment.
  • Put ALL gowns and washable items in a sealed bag ready to take home (for the mobile freelancers).Freelancers back to work- guidelines from Indola and FHA
  • The FHA recommends sterilising your tools with a LED sterilising bag/box, like the 59s UK. 59s UK’s current range includes rechargeable sterilisation bags which are great for mobile stylists and boxes designed to sit neatly in any home; both will sterilise all your hair tools in just 59 seconds. 59s UK uses UVC light which kills 99.9% of bacteria and germ and deactivates viruses on surfaces, in the air and in water. UVC has been used extensively to fight viruses, with all pathogens tested to date responding to UVC.
  • All laundry should be taken home in the sealed bag and washed with a laundry detergent at a minimum temperature of 60ºC for no less than 10 minutes.Freelancers back to work- guidelines from Indola and FHA
  • When finishing for the day, take time to ensure that all equipment used is cleaned down and laundry is washed immediately. All combs and scissors should be left to sterilise overnight.
  • A routine of cleaning and disinfecting common touch points and cross infection areas is essential. If you are at the client’s home don’t touch too many surfaces. The FHA suggests using a disinfectant such as Saloncide Solutions which reduces the number of microorganisms present to a level that is unlikely to cause infection and aims to reduce microorganisms by 99.9%. Also, only takes 2 minutes to work. Saloncide Solutions can be used as a one stop disinfectant on: brushes, scissors, hair clips/pins, rollers, tweezers, clippers, hair straighteners, combs, spatulas, shampoo bowls, hair dryers, workstation surfaces, furniture, chairs, arm cushions, neck cushions, sinks, taps, shower heads, door handles, floors, mop heads.

Note that this is not official Government advice; Indola will continue to share guidance from the official Government website as it becomes available and will update as the information changes.