Privacy Policy

 

The privacy and security of your personal information is extremely important to us. This privacy policy explains how and why we use your personal data, to make sure you stay informed and can be confident about giving us your information.

 

1. Who are ‘we’?
In this policy, whenever you see the words ‘we’, ‘us’, ‘our’, it refers to Hair Story Ltd and ‘HairClubLive’.  
Our registered address is 20 Mortlake High Street, London, SW14 8JN.
If you have any comments about this privacy policy or how we use your personal data, please email them to contact@hairclublive.com

2. What personal data do we collect?

We will collect and use your personal data (this means any information which identifies you i.e. your name, address, phone number, email address, member number, usernames and passwords). We’ll only collect the personal data we need and we’ll make it clear at the point of collection why we are collecting it. 

We may also automatically collect information as you use our website www.hairclublive.com This may include the pages you have visited, information about the device or browser you are using, any errors you encountered and data relating to any online transactions such as the order number for memberships and renewals..

3. How we use your personal data

We’ll only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation and Privacy of Electronic Communication Regulation.

We will use your personal data for the purpose or purposes outlined at the time you gave it to us. This may have been during the course of a sale, when signing up for membership or when simply visiting our website.

We use this information: 

  • to provide the service, product or essential information you expect from us
  • where you have given us your consent to do so, to keep you informed about: membership, events, opportunities and competitions
  • to better understand how we can improve our services for you

We may also need to provide your personal data if we’re asked by the police, or any other regulatory or government authority investigating suspected illegal activities.

Below are the main ways we will use your data:

Membership 

We use the personal data you provide as a member to fulfill your membership. This includes posting out your membership card, certificate and your annual magazine subscription; e-mail newsletters; and sending membership renewal information to annual members by email.

• How we share your data

We will not sell your personal information to a third party. 
We may share your information with partners to allow them to perform services on our behalf. Where applicable we have contracts in place with our suppliers, which require them to comply with the General Data Protection Regulation and The Privacy and Electronic Communications Regulations (or PECR), and to have robust systems and processes to protect the security of your information. 

• Cookies and links to third party websites

Cookies

Cookies are small text files stored on your computer when you visit certain websites. We use first-party cookies (cookies that we have set, that can only be read by our website) to personalise your online experience. We also use third-party cookies (cookies that are set by an organisation other than the owner of the website, in this case HairClubLive) to help us measure and analyse the use of our website and to provide targeted advertising. You can control the use of cookies via your browser.

How do I change my cookie settings?

Cookies can be controlled by your web browser settings. Whether our cookies are used will depend on your browser settings, so you are in control. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please use the following links: 

Links to other websites

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, they will have their own privacy policies for which we do not accept any responsibility or liability.

• Storing information

Hair Story Ltd is based in the UK and we store most of your data within the European Union (EU). Some organisations which provide services to us may transfer your data outside the European Economic Area but we’ll only allow this if your data is adequately protected. Some of our systems are provided by US companies and while it is our policy that we prefer data hosting and processing to remain in the EU, it may be that using their products results in your data being transferred to the USA. However, we only allow this when we are certain your data will be adequately protected in accordance with US Privacy Shield or Standard EU contractual clauses. 

• Disclosing and sharing information

When we allow third parties acting on behalf of Hair Story Ltd to access to your information, we will always have complete control of what they see, how long they see it for and what they are allowed to do with it. We do not sell or share your personal information for other organisations to use without your express permission. We are allowed to disclose your information in the following cases:
If we want to sell our business, or our company, we can disclose it to the potential buyer
We can disclose it to other businesses in our group
We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights
We can exchange information with others to protect against fraud or credit risks.

• Keeping your information

We will only use and store your information for as long as it is required for the purposes it was collected for. How long it will be stored for depends on the information in question, what it is being used for and, sometimes, statutory legal requirements.

• Your data protection rights 

Individuals have certain rights over their personal data and data controllers are responsible for fulfilling these rights. You have a right of access to personal data held by us as a data controller. This right may be exercised by emailing us at contact@hairclublive.com or write to us at: 

Hair Story Ltd.
20 Mortlake High Street
London
SW14 8JN

We will need you to confirm your identity. If we hold personal information about you, we will give you a copy of the information in an understandable format together with an explanation of why we hold and use it. We will aim to respond to any requests within 30 days.

• Withdrawal of consent

Where you have given consent for the Hair Story to use your personal data, you have the right to withdraw that consent at any time.

• Amendment of personal data

We want you to remain in control of your personal data. You can update or amend your personal data via your HairClubLive.com account at anytime or email us: contact@hairclublive.com

The verification, update or amendment of your personal data will take place within 30 days of receipt of your request.

• What to do if you’re not happy

You can send an email with the details of any data protection complaint to contact@hairclublive.com. We will respond to any complaints we receive.

You have the right to contact the Information Commissioner’s Office (“ICO”) (the UK data protection regulator).  For further information on your rights and how to complain to the ICO, please refer to the ICO website.

•  About this privacy policy

Please check the above policies before you submit any personal data on this website. This privacy policy applies solely to the personal data collected by Hair Story Ltd.

This privacy policy was last updated on 13 June 2018.

 

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